Google Analytics, Google Tag Manager Jacob Moran Google Analytics, Google Tag Manager Jacob Moran

Debugging interaction and non-interaction hits in Google Analytics using customTask

Debugging a Google Analytics view to diagnose a suspiciously low bounce rate or figure out how your events are being interpreted can be a pain. Out of the box, it's impossible to understand what's being computed as an interaction hit and what isn't. So in this quick tutorial, I'll explain how to set up your Google Analytics tags in Google Tag Manager to debug interaction hits and non-interaction hits.

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Google Tag Manager Jacob Moran Google Tag Manager Jacob Moran

Using GTM to tell your Contact Centre Team more about your customers'​ experiences

A few months ago I posted about a way to send daily slack notifications to your team telling them how fast the site was for particular users the previous day.

A client of mine read the post and presented me with an interesting thought. They know that page load speeds vary widely on their site, especially on their customer self-support pages because they are currently undertaking a refresh and half of the pages are on an older, slower, stack and half are on a newer, faster, stack. They've also noted, anecdotally, that customers are angrier when they get in contact with the Contact Centre if they have viewed a lot of the slower pages.

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